Liberoshopping Customer Service

Are all products on Liberoshopping available?

Product availability is always indicated in each product's detail page. If a product is available, you will see the "ADD TO CART" button active. If a product is marked as "Out of Stock" or "Pre-Order", feel free to contact us for more information or to place a reservation.
Our team is ready to assist you and ensure a smooth shopping experience.

How do I add a product to the cart?

Adding a product to your cart is simple. Find the product you wish to purchase, select any options (such as size, color, etc.), and click on "ADD TO CART". The product will be added to your cart, which you can view at the top right.
When you're ready to complete the purchase, click on the cart to proceed to checkout.

Does filling the cart obligate me to buy?

No, adding products to the cart does not obligate you to purchase. The cart is a convenient tool to plan your shopping. You can add or remove items freely and finalize the order only when you're ready.
There are no hidden costs or obligations until you complete the payment process.

Can I remove a product from the cart?

Yes, you can remove one or more products from your cart at any time. Access your cart by clicking the icon at the top right. Next to each product, you'll find an option to remove it. Once removed, the total order amount will automatically update.

Can I place an order by phone?

Yes, you can place an order by phone by contacting our customer service at 0883 257229. Our team will guide you step by step, answering all your questions and providing personalized assistance to complete the order.

What payment methods can I use?

At Liberoshopping, you can choose from a variety of secure payment methods, including credit or prepaid cards via Stripe, direct or installment payments with PayPal, and bank transfer, which entitles you to an additional 2% discount. Cash on delivery is also available with a small surcharge. All options are designed to provide maximum flexibility and security.

How does installment payment work?

With installment payment, you can split the total cost into three interest-free monthly payments with PayPal or into three or four installments with Scalapay, depending on the order amount. This solution is ideal for managing higher expenses in a simple way without additional costs, providing great flexibility for your budget.

Cash on delivery: how does it work?

Cash on delivery allows you to pay the courier directly when you receive your order. This option includes a 5% surcharge on the total amount, and for orders exceeding €200, a 20% deposit must be paid via bank transfer before shipment. It's a convenient and secure option for those who prefer to pay upon delivery.

What are the shipping times?

Shipping times depend on the availability of the product. Items available for immediate delivery are shipped within 2-4 working days. For made-to-order products, shipping times can range from 7 to 20 days, as specified on the product page. You will receive an email with tracking details to monitor your shipment in real-time.

Can I change the delivery address?

Yes, you can change the delivery address, provided the order has not yet been shipped. We recommend contacting our customer service promptly via phone at 0883 257229 or by opening a support ticket. We will do our best to update the address before shipping. You will receive a confirmation email once the change is made.

Do you ship internationally?

Yes, we ship not only throughout Italy but also to many European countries. Shipping costs vary depending on the destination and the package weight. During checkout, you can view the exact shipping cost for your area. Our logistics partners ensure reliable and safe deliveries abroad, with regular updates on the shipment status.

What does "Remote Area" mean?

Remote areas are locations that are difficult to reach, such as small islands, mountainous regions, or remote zones. In such cases, delivery times may be longer than standard destinations, and additional shipping costs may apply. You can check if your area is considered remote by consulting our updated list online.

How can I track my order?

You can track your order status by accessing the "My Orders" section in your personal account. You will receive email notifications for each stage of your order, from confirmation to shipment.

How can I return a product?

To initiate a return, contact our customer service within 14 days of delivery. The product must be intact and in its original packaging. You can open an online ticket by clicking here.

When will I be refunded for a return?

Refunds are processed within 7-10 working days after the returned product is received and verified. You will receive an email confirmation when the refund has been processed. The amount will be credited to the same payment method used for the purchase.

Product Information

Do you have questions about a product? Click on Open a Ticket to get all the information you need.

Edit Account and Order

Need to update your account or edit your order? Click on Open a Ticket, and we’ll assist you quickly.

Where is my order?

Want to track your order? Go to the "My Orders" section in your account or click on Open a Ticket for real-time updates.

Problems with an Order

Encountered an issue with your order? Report it by clicking on Open a Ticket. Our team will address the issue as soon as possible.

Return Procedures

Do you need to return a product? Check the return procedures or click on Open a Ticket to start the process.

Request Furniture Assembly

Need furniture assembly services? Book it by clicking on Open a Ticket. Our professional team is here to help.

Request a Quote

Do you need a personalized quote? Contact us by clicking on Open a Ticket. We’ll provide a detailed and fast response.